Return Policy

🔄 Return & Refund Policy

At SURGX, we stand behind the quality of our products and want you to feel confident in your purchase. If you’re not fully satisfied, we offer a simple return process.

Return Window

• You have 45 days from the date of delivery to request a return.

Eligibility

• Products must be unopened, unused, and in their original packaging to qualify for a refund.

• Opened or partially used products are not eligible, unless they arrived damaged or defective.

How to Start a Return

1. Contact our customer support team at [your email/phone].

2. Provide your order number and reason for the return.

3. We’ll send you instructions for shipping the product back.

Refunds

• Once your return is received and inspected, we’ll process your refund to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

• If your product arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery. We’ll replace it at no cost to you.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, damaged product).